Returns

30-day returns

If you change your mind, you may return your shawl within 30 days of delivery for a full refund of the purchase price. To start a return, email shawlsbyviknet@gmail.com with your order details and we will reply with return instructions.

Return shipping

Buyers are responsible for return shipping costs. Please use a tracked service. If the item is not returned in its original condition, you are responsible for any loss in value.

Refunds

Refunds are issued within 5 business days of receiving your return, to the original payment method. Your bank or card issuer may take up to 10 business days to post the refund to your account.

Damaged or incorrect items

If your order arrives damaged or is not what you ordered, contact us right away at shawlsbyviknet@gmail.com and we will make it right, including covering return shipping.

Cancellations

Each piece is made to order for you, so cancellations are not accepted once work has begun. If there is an issue with your order, contact us and we will work with you to resolve it.

Questions

For anything else, see our contact page.